Terms & Conditions

Luna Allure Advanced Aesthetics

Last Updated: May 28, 2026

NOTICE PER TMB RULE 22 TAC §169.28: Medical services at this facility are provided under the medical direction of Vitali Azouz, M.D., Texas Medical Board License #U1231. All treatments are performed by trained, credentialed clinical staff under physician-approved protocols and standing delegation orders per TMB Rules 22 TAC §§169.25–169.28.

1. ACCEPTANCE OF TERMS

By using the website, online booking system, or services of ORE Enterprise LLC d/b/a Luna Allure Advanced Aesthetics (“Company,” “we,” “us,” or “our”), you agree to these Terms & Conditions. Luna Allure Advanced Aesthetics is a physician-supervised medical spa operating in San Antonio, Texas, under the medical direction of Vitali Azouz, M.D., Texas Medical Board License #U1231, in accordance with TMB Rules 22 TAC §§169.25–169.28.

By clicking “I Agree,” “Book Now,” or any similar acceptance mechanism on our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy. This electronic acceptance constitutes your binding agreement under the federal Electronic Signatures in Global and National Commerce (ESIGN) Act and the Texas Uniform Electronic Transactions Act (Texas Business & Commerce Code Chapter 322). A record of your acceptance is maintained by Luna Allure.

By submitting any information through our website forms or third-party booking platforms operating on our behalf — including lead capture forms, consultation request forms, and partial or incomplete form submissions — you acknowledge that your information will be collected and used as described in our Privacy Policy, and that these Terms & Conditions govern your interaction with our website and services, including for the purpose of contacting you to assist with your inquiry or help you complete your booking.

If you do not agree to these Terms, please do not use our website or book services. Continued use of our website or participation in our services after any modifications to these Terms constitutes acceptance of the revised terms.

2. MEDICAL SUPERVISION & PROVIDER-PATIENT RELATIONSHIP

Luna Allure provides medical aesthetic treatments that constitute the practice of medicine under Texas law (22 TAC §169.25). All medical aesthetic treatments are performed by trained, credentialed clinical staff operating under the delegation, supervision, and physician-approved protocols of our Medical Director.

Booking does not create a provider-patient relationship. A provider-patient relationship is established only after a qualified provider has conducted a Good Faith Exam (GFE) — an individualized medical evaluation — and has determined that treatment is clinically appropriate for you. Booking an appointment, paying a deposit or prepayment, or completing intake forms does not guarantee that treatment will be performed.

3. MEDICAL CLEARANCE REQUIREMENT

All medical aesthetic treatments at Luna Allure require prior medical clearance before treatment can proceed. Our process works as follows:

After Booking: A Luna Allure Spa Coordinator will contact you to conduct a preliminary health screening by phone.

Medical Intake: Based on the screening, you will receive a separate, secure link to complete your official medical intake forms through a HIPAA-compliant platform. Your medical information is never collected through our public website.

Good Faith Exam (GFE): A qualified provider will review your medical history and, where required, conduct a clinical evaluation to determine your eligibility for treatment.

Day-of Assessment: Even after GFE clearance, your treating provider may decline, modify, or delay a treatment on the day of your appointment if, in their clinical judgment, proceeding is not appropriate based on your current clinical presentation, including but not limited to changes in skin condition, active contraindications, incomplete pre-care compliance, or other safety concerns.

Your appointment is contingent upon medical eligibility. If you are determined to be medically ineligible for the booked service at any stage, your deposit or prepayment will be handled in accordance with Section 5.3 (Medical Disqualification Refund) below.

4. CLINICAL AUTHORITY

The decision to proceed with, modify, delay, or decline any treatment rests exclusively with the treating provider based on their professional clinical judgment and the patient’s current clinical presentation. Client preferences, requests, or demands do not override clinical safety determinations. This includes but is not limited to:

The requirement for a Good Faith Exam (GFE) prior to medical aesthetic treatment, which cannot be waived by the client.
Patch tests or skin assessments recommended or required by the treating provider, which cannot be waived by the client.
Modification or termination of a treatment in progress if the provider observes an adverse tissue response or identifies a previously undisclosed contraindication.
Adherence to pre-care and post-care instructions as a condition of treatment eligibility.

A provider’s decision to decline or delay a treatment is made in the interest of patient safety, does not constitute a breach of any agreement, and does not entitle a refund for that session except as specifically provided in Section 5.3 below.

5. DEPOSIT, PAYMENT & REFUND POLICY

5.1 Deposits and Prepayments

To secure an online booking, a deposit or full prepayment may be required at the time of scheduling, depending on the service or promotion selected. The amount will be clearly displayed before you complete your booking. Where a deposit is collected, it will be applied toward the total cost of your treatment on the date of service, and the remaining balance is due at the time of treatment. Where full prepayment is collected, the entire treatment cost is paid at the time of booking. The Medical Disqualification Refund provisions of Section 5.3 apply equally to deposits and full prepayments.

5.2 Cancellation & Rescheduling

Appointments may be rescheduled without fee with at least 48 hours’ notice prior to the scheduled appointment time. Cancellations or rescheduling requests made with less than 48 hours’ notice may incur a $50 rescheduling fee, which will be charged to the payment card on file used at the time of booking (see Section 5.5, Credit Card on File Authorization). Luna Allure reserves the discretion to waive this fee on a case-by-case basis; any such waiver does not constitute a waiver of the right to enforce this fee on any subsequent occasion (see Section 17, No Waiver). No-shows (failure to appear for a scheduled appointment without prior notice) will result in forfeiture of the booking deposit or prepayment.

If no valid payment card is on file, or if a charge authorized under this section is declined or returned unpaid, the applicable fee will be assessed as an outstanding balance on your Luna Allure account. All outstanding balances must be paid in full before any future appointments can be scheduled or confirmed. This is an administrative requirement, not a penalty, and will be removed immediately upon resolution of the balance.

You are responsible for maintaining a valid payment method on file for the duration of your booking. If your payment card expires, is canceled, or is otherwise no longer valid, you must provide an updated payment method promptly upon request. Failure to maintain a valid payment method may result in cancellation of your upcoming appointment.

5.3 Medical Disqualification Refund

If, following your booking, you are determined to be medically ineligible for the booked service based on the results of our preliminary health screening, Good Faith Exam, or day-of clinical assessment, Luna Allure will:

(a) First, work with you to identify an alternative treatment for which you are medically eligible, with your deposit or prepayment applied to the alternative service; or

(b) If you prefer, issue a spa credit equal to the deposit or prepayment amount. Spa credits issued under this section do not expire and remain valid until fully redeemed. Spa credits are non-transferable and may only be used by the individual to whom they are issued, or

(c) If no alternative service is suitable or desired, issue a full refund of the deposit or prepayment to the original payment method.

This policy exists because Luna Allure prioritizes patient safety. We will never perform a treatment that is medically contraindicated, and we will not penalize you financially for a clinical decision made in your best interest. Refund processing times may vary depending on your financial institution.

5.4 Completed Services & Products

All completed treatments and product sales are final. No refunds will be provided for services rendered or products opened, or used. If you are dissatisfied with a treatment outcome, please contact us within 14 days of your treatment to discuss your concerns. We are committed to working with you toward a satisfactory resolution, which may include a complimentary follow-up evaluation.

5.5 Credit Card on File Authorization

By submitting your payment card through our online booking system, you authorize Luna Allure Advanced Aesthetics to securely vault a tokenized reference to your payment card (via our PCI DSS-compliant payment processor) and to charge the card on file for:

The booking deposit or prepayment at the time of scheduling;
The rescheduling fee described in Section 5.2 (up to $50), if applicable;
Any remaining service balance due at the time of treatment, if you elect to use your card on file for the balance.

Luna Allure will not charge your card on file for any amount beyond the categories listed above without your express authorization. You may update or remove your card on file at any time by contacting us; however, a valid payment method is required to maintain a booking. This authorization remains in effect until you notify us in writing to revoke it or until the card expires, whichever occurs first.

5.6 Non-Transferability

Your booking, deposit or prepayment, spa credits, and any associated medical clearance are personal to you and may not be assigned, transferred, sold, or shared with any third party. Each individual receiving treatment must complete their own booking, intake, and medical clearance process independently. Any attempt to transfer a booking, deposit, prepayment, or spa credit will render it void.

6. COMMUNICATION CONSENT

By providing your phone number and/or email address through any form on our website or our third-party booking platforms — including forms you do not complete — you may receive the following types of communications from Luna Allure:

Transactional and Inquiry Communications (no separate opt-in required): These are sent based on your submission of contact information and your interaction with our website or booking system. They include:

Appointment confirmations, reminders, and scheduling communications
Pre-care and post-care instructions
Medical intake coordination and follow-up messages related to your treatment or inquiry
Phone calls, text messages, or emails to assist you with an inquiry, answer questions about our services, provide additional information, and help you complete your booking

We may continue communications regarding inquiry and booking assistance until you schedule an appointment or request to be removed from further contact.

Promotional Communications (affirmative opt-in required): Promotional offers, newsletters, service updates, and other marketing messages. Promotional communications require your affirmative opt-in consent, which you provide by checking the marketing consent box on our lead capture or booking form. You may revoke this consent at any time without affecting transactional or inquiry communications.

Transactional and inquiry communications are essential to your care, appointment management, and customer service, and will be sent regardless of your promotional communication preferences. You may opt out of promotional communications at any time by:

Replying STOP to any text message;
Using the unsubscribe link in any email; or
Contacting us directly at (210) 332-5535 or Sonterra@lunallure.com.

You may also request at any time to be removed from all communications, including inquiry assistance, by contacting us or replying STOP. Consent to receive communications is not a condition of booking or purchasing any service. Message and data rates may apply depending on your mobile carrier plan. Carriers are not liable for delayed or undelivered messages. Reply HELP for assistance.

7. TREATMENT & MEDICAL DISCLAIMERS

Aesthetic Purpose. All treatments and products offered by Luna Allure are for aesthetic purposes only and are not intended to diagnose, treat, cure, or prevent any medical condition.

Results Not Guaranteed. Individual results vary based on personal factors, including skin type, medical history, lifestyle, and adherence to pre-care and post-care instructions. We do not guarantee specific outcomes. Treatment outcomes may differ from person to person and from illustrative examples shown in educational materials.

Allergy and Sensitivity Screening. Certain treatments or products may cause allergic reactions or skin sensitivities. It is your responsibility to accurately and completely disclose all known allergies, sensitivities, current medications, and relevant medical history during your intake process. Failure to disclose material medical information may affect the safety and outcomes of your treatment and may limit available remedies.

Informed Consent. Prior to any medical aesthetic treatment, you will be provided with a service-specific informed consent form that describes the procedure, expected outcomes, risks, alternatives, and post-care requirements. Treatment will not proceed without your signed informed consent.

Testimonials, Reviews & Before/After Images. Any testimonials, reviews, before-and-after photographs, or client stories displayed on our website, social media pages, or marketing materials represent the individual experiences of those particular clients and are not intended as a guarantee of similar results. Individual outcomes vary significantly based on personal factors, including, but not limited to, skin type, age, medical history, lifestyle, and adherence to pre-care and post-care instructions. Before-and-after images may reflect optimal individual results and should not be interpreted as a promise or prediction of the outcome you will achieve. In accordance with the FTC Endorsement Guides (16 CFR Part 255), Luna Allure does not claim that the experiences depicted are typical of all clients.

8. LIMITATION OF LIABILITY

You acknowledge that aesthetic treatments involve inherent risks, which will be fully disclosed to you through the informed consent process prior to any treatment. To the maximum extent permitted by Texas law, ORE Enterprise LLC d/b/a Luna Allure Advanced Aesthetics and its officers, members, employees, contractors, and agents shall not be liable for indirect, incidental, special, or consequential damages arising from or related to your use of our website, online booking system, communications, or services.

Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be limited or excluded under applicable Texas or federal law.

9. INDEMNIFICATION

You agree to indemnify and hold harmless ORE Enterprise LLC d/b/a Luna Allure Advanced Aesthetics, its officers, members, employees, contractors, and agents from and against any claims, losses, damages, liabilities, or expenses (including reasonable attorney’s fees) arising from:

(a) Your material breach of these Terms & Conditions;

(b) Your provision of false, misleading, or materially incomplete information during the booking, intake, or treatment process;

This indemnification does not apply to claims arising from Luna Allure’s negligence, willful misconduct, or breach of our obligations under these Terms. This indemnification clause shall survive termination of these Terms and your use of our services.

10. INTELLECTUAL PROPERTY

All content on this website — including but not limited to text, images, logos, graphics, photographs, videos, the Luna Allure name and branding, and proprietary treatment methodologies — is the property of ORE Enterprise LLC and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, display, perform, or create derivative works from any content without our prior written consent.

User-Generated Content. If you publicly tag, mention, or reference Luna Allure Advanced Aesthetics on social media platforms (including but not limited to Instagram, Facebook, TikTok, or Google Reviews), you grant Luna Allure a non-exclusive, royalty-free, perpetual license to repost, share, reproduce, or display that content across our own social media channels, website, and marketing materials, provided the content remains in its original context and is not materially altered. This license applies only to content you have voluntarily made publicly available on third-party platforms. The use of clinical photographs taken by Luna Allure (such as before-and-after images) is governed by the Photography & Privacy authorization in our Master Consent & Policies, which is provided separately at the time of your clinical intake.

11. WEBSITE USE & ONLINE BOOKING

This website is provided for informational and scheduling purposes. While we make reasonable efforts to ensure the accuracy of information on our website, including service descriptions, pricing, and appointment availability, we reserve the right to correct errors and update information at any time without prior notice.

In the event of a pricing error affecting your booking, we will notify you promptly and offer the option to proceed at the correct price or receive a full refund of any deposit or prepayment.

Online appointment availability does not guarantee treatment eligibility. All medical aesthetic services require medical clearance as described in Section 3 of these Terms.

Accessibility. Luna Allure is committed to making our website and online booking system accessible to all users, including individuals with disabilities. We continually work to improve the accessibility of our digital platforms in alignment with applicable guidelines. If you experience difficulty accessing any feature of our website or online booking system due to a disability, please contact us directly at (210) 332-5535, and we will assist you with scheduling your appointment by phone at no additional cost or penalty. Your ability to access our services should never be limited by a digital barrier.

12. AGE REQUIREMENT

You must be at least 18 years of age to book an appointment, make a purchase, or submit information through this website. By completing a booking or making a purchase, you represent and warrant that you are at least 18 years old. Individuals under 18 may receive certain services only when accompanied by a parent or legal guardian who provides in-person consent at the clinic prior to treatment.

13. GOVERNING LAW & DISPUTE RESOLUTION

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.

Informal Resolution

Before initiating any formal legal proceeding, you agree to contact Luna Allure in writing (by email to Sonterra@lunallure.com or by certified mail to our Stone Oak address) and provide a description of your dispute, including the specific relief sought. Luna Allure will have 30 days from receipt of your written notice to attempt to resolve the dispute informally. You agree not to initiate any court proceeding until this 30-day informal resolution period has expired. This provision does not apply to claims for injunctive or other equitable relief where immediate court intervention is necessary to prevent irreparable harm.

Jurisdiction and Venue

Any dispute, claim, or controversy arising under or relating to these Terms, our Privacy Policy, or your use of our website or services that is not resolved through the informal resolution process shall be subject to the exclusive jurisdiction of the state and federal courts located in Bexar County, Texas. You consent to personal jurisdiction in such courts and waive any objection to venue therein.

14. CHANGES TO THESE TERMS

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Material changes will be communicated through a prominent notice on our website. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

15. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.

16. NO WAIVER

The failure of Luna Allure to enforce any provision of these Terms on any particular occasion shall not constitute a waiver of that provision or of the right to enforce it on any subsequent occasion. No waiver of any provision shall be effective unless made in writing and signed by an authorized representative of Luna Allure. The exercise of any right or remedy under these Terms shall not preclude the exercise of any other right or remedy. Luna Allure’s decision to waive a fee, enforce a policy selectively, or grant an accommodation in any individual case does not create a precedent, entitlement, or expectation of similar treatment in any other case.

17. ENTIRE AGREEMENT & DOCUMENT HIERARCHY

These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and Luna Allure Advanced Aesthetics with respect to your use of our website and online booking system.

Your clinical care is additionally governed by the Master Consent & Policies, service-specific informed consent forms, and other clinical documents provided at the time of treatment. These clinical documents are separate agreements executed in connection with your medical care. In the event of a conflict between these Terms & Conditions and any clinical consent form or the Master Consent & Policies, the clinical document shall control with respect to clinical matters, including but not limited to treatment scope, risks, contraindications, and post-care obligations.

No oral or written statements made by Luna Allure staff outside of these Terms, the Privacy Policy, and the clinical documents described above shall constitute a binding modification of any agreement unless confirmed in writing by an authorized representative of Luna Allure.

18. CONTACT INFORMATION

If you have questions or concerns about these Terms & Conditions, please contact us at:

Phone: (210) 332-5535

Email: Sonterra@lunallure.com

Stone Oak: 1202 E. Sonterra Blvd, Suite 604, San Antonio, TX 78258

Alamo Heights: 555 E. Basse Rd, Suite 111, San Antonio, TX 78209

TEXAS MEDICAL BOARD COMPLAINT NOTICE

Complaints regarding this medical spa may be directed to the Texas Medical Board,

P.O. Box 2018, Austin, TX 78768-2018, (800) 201-9353, http://www.tmb.state.tx.us