TEXT MESSAGE & EMAIL TERMS AND CONDITIONS

Last Updated: 02/13/2025

1. Acceptance of Terms
By opting into our text message and/or email campaigns, you agree to these Terms and
Conditions. Participation is voluntary, and you may opt-out at any time (as described below).
Continued participation after any modifications to these Terms constitutes acceptance of the
revised terms.

2. Program Description
Our messaging campaigns (text and email) provide promotional offers, updates,
appointment reminders, and other relevant information related to Luna Allure Advanced
Aesthetics. Message frequency may vary based on follow-up needs, special offers, and
appointment availability. We generally call, text, or email leads until they schedule an
appointment or request removal from further communication.

3. Consent to Receive Calls, Texts, and Emails
By providing your phone number and/or email and opting into our services, you:
● Consent to receive automated and live phone calls from our spa for scheduling or
marketing purposes.
● Consent to receive automated marketing and informational text messages and
emails (promotional offers, updates, etc.).
● Understand that consent is not a condition of any purchase of goods or services.
● May withdraw your consent at any time by following opt-out procedures described below.

4. Opt-Out and Support
1. Stop Messages
○ Text: Reply “STOP” at any time to discontinue receiving text messages. You may
receive a final confirmation text verifying your opt-out.
○ Email: Use the “unsubscribe” link included in our email communications to stop
receiving emails.
○ Calls: You may request at any time to be placed on our internal do-not-call list.
2. Support
○ Text: Reply “HELP” for help with text communications.
○ Email/Calls: Contact our customer service via:
■ Phone: (210) 332-5535

■ Email: Sonterra@lunallure.com

5. Message and Data Rates
● Message and data rates may apply depending on your mobile carrier plan. Check with
your provider for details.
● Carriers are not liable for delayed or undelivered messages.

6. Privacy Policy
We respect your privacy. We do not sell or rent your personal information. For more details on
how we collect, use, and protect your data, please review our full Privacy Policy.

7. Service Availability
● We are not responsible for any delays or failures in message or call delivery due to
mobile network issues or coverage limitations.
● Service may not be available in all areas at all times.

8. Refund & Rescheduling Policy
1. Final Sale Acknowledgment
○ All sales made by Luna Allure Advanced Aesthetics, including but not limited to
products, treatments, introductory offers, and treatment plans, are final.
○ No refunds will be provided under any circumstances. By making a purchase,
you acknowledge full responsibility for the payment of all purchased services and
products.
○ This policy is in place to ensure the integrity and quality of the treatments and
products provided.
2. Rescheduling Appointments
○ Appointments can be rescheduled without any fee as long as the request is
made at least 48 hours before the scheduled appointment.
○ If you reschedule less than 48 hours prior to your appointment, a $50
rescheduling fee will apply.
○ Please contact us at (210) 332-5535 or email Sonterra@lunallure.com to request
a reschedule.

9. Treatment & Medical Disclaimers
1. Medical/Wellness Disclaimer
○ All treatments and products offered by Luna Allure Advanced Aesthetics are for
aesthetic purposes only and are not intended to diagnose, treat, cure, or

prevent any medical condition. Always consult with your physician before
undertaking any new treatment.

2. Results Not Guaranteed
○ Individual results will vary based on personal factors, including skin type, medical
history, and adherence to post-treatment instructions. We do not guarantee
specific outcomes, and results may differ from person to person.

3. Patch Test or Allergy Testing
○ Certain treatments or products may cause allergic reactions or skin sensitivities.
It is the client’s responsibility to inform us of any known allergies or
sensitivities.
○ We may recommend or require a patch test prior to proceeding with a full
treatment. If you opt out of a patch test, you assume all risks related to potential
adverse reactions.

10. Liability Disclaimer
● By participating, you acknowledge that we will make reasonable efforts to contact you
regarding our services and offers.
● You agree that ORE ENTERPRISE LLC d/b/a Luna Allure Advanced Aesthetics and
its affiliates are not liable for any losses or damages arising from or related to calls, text
messages, emails, use of our services, or any adverse reactions to treatments or
products, except to the extent such liability is required by law.

11. Indemnification
You agree to indemnify, defend, and hold harmless ORE ENTERPRISE LLC d/b/a Luna
Allure Advanced Aesthetics, its affiliates, and their respective directors, officers, employees, and
agents from and against any and all claims, actions, demands, damages, liabilities, losses,
costs, or expenses (including reasonable attorney’s fees) arising out of or relating to:
1. Your use or misuse of our services, products, or treatments;
2. Your breach of these Terms and Conditions;
3. Your violation of any law or the rights of a third party;
4. Any act or omission by you related to the services provided by us.
This Indemnification clause shall survive the termination of these Terms and Conditions and
your use of our services.

12. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Continued
participation in our messaging campaigns after updates indicates your acceptance of the
revised terms.

13. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us
at:
● Phone: (210) 332-5535
● Email: Sonterra@lunallure.com
● Address: 1202 E Sonterra Blvd, Suite 604, San Antonio, TX